Fix Wi-Fi That Won’t Connect

When a device refuses to join your Wi-Fi, it’s usually a saved-password problem or a stuck network setting — both are easy to fix.

Try these steps in order before resetting anything.

Step-by-step instructions

1. Turn Wi-Fi off and back on in your device settings.
2. Choose your network again and carefully re-enter the password — passwords are case-sensitive.
3. Still stuck? Forget the network in your device settings, restart the device, then reconnect with the password.
4. Restart your router by unplugging it for 30 seconds, then try connecting once it has fully powered up.
5. If your router has both 2.4 GHz and 5 GHz networks with different names, try joining the 2.4 GHz one — it reaches further and more devices support it.

Helpful tips

• The Wi-Fi password is often different from your internet account password — check the sticker on your router.
• If only one device can’t connect, the fix is almost always on that device, not the router.
• After forgetting a network, you’ll need the password again to reconnect — have it ready.