Last updated:
About this policy
“HowToFixWiFi,” “we,” and “the site” refer to this website and its operator. This policy covers the public troubleshooting pages and explains the separate, limited handling needed for site administration. It does not replace the privacy notices of your internet provider, device maker, hosting provider, or any external service you choose to use.
Information handled
Using the troubleshooting tool
Your selected device, issue, and router are held in page state while you use the tool. The home page does not submit those selections to a visitor account or store them as a troubleshooting record. If you open a detailed fix guide, the selected labels are represented in the page URL. As with other web requests, that URL may be visible to the site’s hosting or diagnostic logs.
The article search term is used in the page to filter the displayed articles. The current implementation does not send that term to a separate search service.
Basic request and diagnostic information
When a browser requests a web page, the hosting and network services needed to deliver it may process technical information such as an IP address, requested URL, browser type, and request time. These providers may keep operational or security logs under their own policies and retention settings. The site operator should consult the provider’s documentation for deployment-specific details.
Administration
Visitors do not need an account to read public guides. The private administration area uses an authentication cookie for the site administrator. It is HTTP-only, uses a strict same-site setting, is marked secure in production, and expires after 12 hours. The content management database stores site-authored articles, fix guides, and configuration; the public tool does not save a visitor’s selections there.
Messages and forms
The public site currently has no message submission form, visitor account, comments, payment checkout, or newsletter signup. If you contact the site using an email address shown on the Contact page, your message and email address will be handled by the email services involved in sending and receiving it. Do not include passwords or verification codes.
External services
The site requests DM Sans and Manrope fonts from Google Fonts. Google may receive technical connection information, such as your IP address and browser details, when your browser requests those font files.
The site also supports optional scripts configured by its administrator. If analytics, advertising, embedded media, or other external scripts are enabled, those providers may receive information directly from your browser. Their own privacy terms and settings apply. The site operator should list active providers here and provide any consent controls required in the relevant locations.
Storage and retention
Public tool selections are not saved as visitor profiles by the application. The administrator’s session cookie is temporary. Website content and settings are kept in the content management database for as long as the operator needs them to run the site. Hosting and security logs, if retained, follow the applicable provider configuration and retention periods.
Your choices
You can leave the site at any time and use browser controls to block or clear cookies and external requests. Blocking external font requests may change the appearance of text but should not prevent access to the guides. Browser or network controls can affect how pages work.
Privacy rights and complaint options depend on where you live. For a question or request, contact the site operator using the details on the Contact page. The operator may need enough information to locate a request and verify it before responding.
Children’s privacy
The public pages provide general Wi-Fi information and are not designed to create accounts for children or collect personal profiles. If you believe a child has sent personal information to the site operator, please use the Contact page so the operator can review the request.
Changes and contact
This policy may change when the site or its data practices change. The “Last updated” date above identifies the latest revision. For questions about this policy, use the contact information on our Contact page.