Security
Secure Your Wi-Fi Network
Protect your network and keep your devices safe from threats.
Read more YOUR FRIENDLY WI-FI FIXERFix Your Wi-Fi Problems
Fix Your Wi-Fi Problems
in Just a Few Steps.Fix Wi-Fi problems
in a few steps.
Select your device, choose your router, and tell us what’s wrong. Get instant, easy-to-follow guides to fix your Wi-Fi and get back online.
Common fixesStart with safe checks
Clear stepsOne check at a time
Device-awareRelevant details when available
Know when to escalateProvider help may be needed
Better signal.
Better days.↓
Better days.↓
Wi-Fi Troubleshooting Tool
Choose an issue to get started. Device and router details add relevant checks.
1Which device has the problem?
2What exactly is wrong?
3Which router do you use?
Popular Wi-Fi Guides
Choose a common issue to prefill the troubleshooting tool.
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We make Wi-Fi troubleshooting simple, fast, and effective, so you can get the right solution right when you need it.
Explore GuidesStep-by-Step SolutionsClear, simple instructions for every problem.
Works for All DevicesAndroid, iPhone, Windows, Mac, smart TVs and more.
Router notesBrand-specific context when available.
Clear next stepsKnow what to try and when to call your provider.
Guides & Articles
In-depth guides, tips and troubleshooting articles to keep you connected.
Filter
Device help
Fix Wi-Fi on Android
Simple, easy-to-follow solutions for common Wi-Fi problems on Android devices.
Read moreDevice help
Fix Wi-Fi on Windows
Solve connection issues, update drivers, and get back online fast.
Read moreTips & tricks
Boost Your Wi-Fi Signal
Simple tweaks to get better coverage, faster speeds, and a stronger signal.
Read moreConnection help
Fix Wi-Fi Connected But No Internet
Your device joins the Wi-Fi fine, but pages won’t load. Here’s how to get the internet back.
Read moreConnection help
Fix Wi-Fi That Won’t Connect
Password errors, saved networks that won’t join, or a network that just spins — fix it here.
Read morePerformance
Speed Up a Slow Wi-Fi Connection
Pages load slowly or videos buffer? These tweaks usually bring speeds back.
Read moreCoverage
Fix a Weak Wi-Fi Signal
Dropouts, one-bar rooms, and dead zones — how to get a stronger, steadier signal.
Read moreConnection help
Find a Missing Wi-Fi Network
Your network isn’t showing in the Wi-Fi list? Work through these checks.
Read moreSecurity
Recover or Reset Your Wi-Fi Password
Locked out of your own network? Here’s how to find or reset the Wi-Fi password.
Read moreTroubleshooting
General Wi-Fi Troubleshooting
Not sure what’s wrong? These universal steps fix the majority of Wi-Fi problems.
Read moreRouter help
How to Reset Your Wi-Fi Router
Learn how to reset your router to fix connection issues, restore settings, and start fresh.
Read moreWi-Fi Basics
How to Improve Your Wi-Fi Signal at Home
Simple placement and setup changes can make a noticeable difference to your wireless coverage.
Read moreRouter Guides
Router Restart vs. Factory Reset: What Is the Difference?
A restart refreshes your router without erasing settings; a factory reset returns it to its original configuration.
Read moreTroubleshooting
Why Does My Wi-Fi Keep Disconnecting?
Intermittent Wi-Fi can come from signal interference, outdated equipment, or a problem with the internet connection itself.
Read moreQuick fixes to try first
Start with these safe checks before changing router settings.
01
Restart your router
Unplug its power for 30 seconds, plug it back in, then wait a few minutes for it to reconnect.
30-second pause
02
Reconnect your device
Turn Wi-Fi off and back on. If needed, forget your network and reconnect using the correct password.
Device check
03
Test close to the router
Move nearby and pause large downloads. If the connection improves, signal strength or interference may be the issue.
Signal check
When to contact your internet provider
Some connection problems need help from the people who manage your service.
Connection issue
Every device is offline
Restart the router once and check again. If none of your devices can get online, ask your provider to check your connection and for service issues in your area.
Router warning
A warning light stays on
A persistent red or internet/LOS warning light can point to a line or service problem. Check your router guide, then contact your provider if it stays on.
Helpful when you call: note when the issue started, which devices are affected, and what the router’s lights are doing.
Keep your Wi-Fi safe
A few simple habits help protect your network and connected devices.
Choose a strong password
Use a password that’s hard to guess, and don’t reuse it for other accounts.
Keep router software updated
Install firmware updates from your router maker or internet provider to get important security fixes.
Restart before you reset
A factory reset can erase your Wi-Fi name and settings. Try a normal restart first, and reset only when your router instructions say to.
Frequently Asked Questions
Quick answers to common questions about Wi-Fi issues.
Why is my Wi-Fi not working?
It could be a temporary router glitch, a weak signal, or a device setting. Start by checking if other devices can connect, then restart your router and the device that’s having trouble.
How do I reset my router?
Unplug your router’s power cable, wait 30 seconds, then plug it back in. Give it 2–3 minutes to reconnect. This restarts your router without erasing your network name or password.
How can I improve my Wi-Fi speed?
Place your router in a central, open spot, away from thick walls and appliances. Move closer to the router to test your speed, and try restarting it if things still feel slow.
What if my device still can’t connect?
Try forgetting the Wi-Fi network in your device settings and reconnecting with your password. If other devices are offline too, the issue may be with your router or internet provider.