Troubleshooting library

Find a fix for your Wi-Fi issue

Choose an issue to browse troubleshooting steps tailored to your device and router.

Connected but no internet

Your device joins the Wi-Fi fine, but pages won’t load. Here’s how to get the internet back.

Password errors, saved networks that won’t join, or a network that just spins — fix it here.

Pages load slowly or videos buffer? These tweaks usually bring speeds back.

Dropouts, one-bar rooms, and dead zones — how to get a stronger, steadier signal.

Your network isn’t showing in the Wi-Fi list? Work through these checks.

Locked out of your own network? Here’s how to find or reset the Wi-Fi password.

Not sure what’s wrong? These universal steps fix the majority of Wi-Fi problems.