Windows PC or laptopWon’t connectASUS
How to fix “Won’t connect” on your Windows PC or laptop
Password errors, saved networks that won’t join, or a network that just spins — fix it here. Written for your Windows PC or laptop, with your ASUS router in mind.
These steps are written for a Windows 10 or 11 PC or laptop. The router-side fixes apply to every device on your network.
When a device refuses to join your Wi-Fi, it’s usually a saved-password problem or a stuck network setting — both are easy to fix.
Try these steps in order before resetting anything.
On an ASUS router
The admin page is at router.asus.com. If you use AiMesh, fix the main router first — satellite nodes just mirror its connection.
Your step-by-step fix
1On your Windows PC, open Settings → Network & internet → Wi-Fi and check the connection status for your network.
2Turn Wi-Fi off and back on in your device settings.
3Choose your network again and carefully re-enter the password — passwords are case-sensitive.
4Still stuck? Forget the network in your device settings, restart the device, then reconnect with the password.
5Restart your router by unplugging it for 30 seconds, then try connecting once it has fully powered up.
6If your router has both 2.4 GHz and 5 GHz networks with different names, try joining the 2.4 GHz one — it reaches further and more devices support it.
The Wi-Fi password is often different from your internet account password — check the sticker on your router.
If only one device can’t connect, the fix is almost always on that device, not the router.
After forgetting a network, you’ll need the password again to reconnect — have it ready.
A laptop’s Wi-Fi can be disabled by a physical switch or a function key (often F2/F12) — look for an airplane or Wi-Fi icon on the keys.
The Windows network troubleshooter (Settings → Network & internet → Advanced network settings) fixes adapter glitches automatically.
This wasn't quite it?Build a different fix for another device or issue, or read the general fix wi-fi that won’t connect guide.