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How to Update Wifi in Ring? Simple Troubleshooting Tips

Introduction Ring security devices depend on a stable wireless connection to stream video, send motion alerts, and communicate with the Ring app. When you change your internet service provider, replace your router, or update your network name and password, you

HowToFixWiFi

Introduction

Ring security devices depend on a stable wireless connection to stream video, send motion alerts, and communicate with the Ring app. When you change your internet service provider, replace your router, or update your network name and password, your Ring doorbell, camera, or chime may lose connectivity. Knowing how to update wifi in Ring is an essential skill for any homeowner who wants to keep their home security system running without interruption.

This guide walks you through the entire process, from preparing your network to completing the update in the Ring app. It also covers simple troubleshooting tips for when a Ring device refuses to connect to a new wifi network. Whether you have a Ring Video Doorbell, an indoor camera, or a Ring Chime Pro, the steps below will help you get back online quickly.

Table of Contents

What Does It Mean to Update Wifi in Ring?

Updating wifi in Ring means changing the wireless network credentials stored on a Ring device. Unlike a smartphone or laptop, a Ring camera or doorbell does not have a screen or keyboard. You cannot simply type a new password into the device itself. Instead, you must use the Ring app on your phone to put the device into setup mode and connect it to a new network.

When people ask how to update wifi in Ring, they are usually dealing with one of two situations. In the first situation, the device is already installed and working, but the wifi network name or password has changed. In the second situation, the device was previously connected to a network that no longer exists, and it needs to be reconnected to a new router or extender. Both situations require the same general process within the Ring app.

It is important to understand that updating wifi does not delete your device settings, recorded videos (if you have a Ring Protect plan), or motion zones. It only changes the network path the device uses to reach the internet. Your device will retain its name, location, and custom configurations after the update is complete.

Why You Might Need to Update Your Ring Wifi

There are several common reasons why a Ring device needs a wifi update. Knowing the cause can help you choose the right troubleshooting path if something goes wrong.

  • You replaced your old router with a new model.
  • You changed your wifi network name (SSID) or password.
  • You switched internet service providers.
  • You added a wifi extender or mesh system and want Ring devices to connect to it.
  • Your router was reset to factory settings, wiping out custom network names.
  • You moved your Ring device to a different part of the house with a weaker signal.

In many cases, the Ring app will notify you that a device is offline. Sometimes the device light will flash, indicating it is searching for a network. If you see these signs, it is time to learn how to update wifi in Ring so your security coverage does not lapse.

Before You Begin: Preparation Checklist

Before you open the Ring app and start changing network settings, gather everything you need. Skipping this step often leads to frustration halfway through the process.

  • Your new wifi network name and password. Write them down or keep them accessible on your phone.
  • The Ring app installed and updated. Check the App Store or Google Play Store for the latest version.
  • Your Ring account login credentials. Make sure you know your email and password.
  • The Ring device physically accessible. For doorbells, you may need a screwdriver to remove the faceplate. For cameras, make sure you can reach the setup button.
  • A charged smartphone or tablet. The setup process can take several minutes, and you do not want your phone to die in the middle.
  • Your router nearby. If possible, perform the update while standing close to the router to ensure a strong signal during setup.

Ring devices generally connect to 2.4 GHz wifi networks. Some newer Ring models support 5 GHz, but if you are unsure, confirm that your router is broadcasting a 2.4 GHz network before you begin. If your router uses a single network name for both bands, you may need to temporarily separate them or consult your router manual.

How to Update Wifi in Ring Using the Ring App

The Ring app is the central hub for managing all Ring devices. The following steps show how to update wifi in Ring for most devices, including video doorbells and security cameras.

  1. Open the Ring app on your phone and log in to your account.
  2. Tap the three-line menu icon in the top left corner to open the sidebar.
  3. Select Devices from the menu.
  4. Choose the Ring device you want to update from the list.
  5. Tap Device Health at the bottom of the device screen.
  6. Look for the Change Wifi Network or Reconnect to Wifi option and tap it.
  7. Follow the on-screen instructions to put your Ring device into setup mode. This usually involves pressing and releasing the setup button on the device.
  8. When the app prompts you, select your new wifi network from the list of available networks.
  9. Enter your new wifi password carefully. Passwords are case-sensitive.
  10. Wait for the app to confirm that the device has connected to the new network.
  11. Tap Continue or Finish to complete the setup.

After the update, check the Device Health screen again. The signal strength should appear, and the device status should show as Online. If the device remains offline, proceed to the troubleshooting section below.

How to Update Wifi on Specific Ring Devices

While the Ring app process is similar across products, the physical setup button location varies by device. Here is what you need to know for the most common Ring products.

Ring Video Doorbell

For most Ring Video Doorbell models, the setup button is located on the back or side of the unit. You may need to remove the doorbell from its mounting bracket or take off the faceplate to access it. Press and release the setup button. The device should enter setup mode, indicated by a spinning light pattern. Then follow the app instructions to connect to your new wifi network.

Ring Security Camera

Ring indoor and outdoor cameras usually have a setup button on the top or back of the unit. For battery-powered cameras, you may need to remove the battery cover. Press the setup button until the light flashes, then use the Ring app to select your new network and enter the password.

Ring Chime Pro

The Ring Chime Pro acts as both a chime and a wifi extender. To update its network, plug it into a wall outlet near your router. Press the setup button on the side of the Chime Pro, then use the Ring app to connect it to your new wifi. Once the Chime Pro is online, other Ring devices may connect through it if they are out of range of the main router.

Ring Doorbell Pro and Ring Doorbell Elite

These hardwired models have more advanced setup options. The Ring Doorbell Pro connects to existing doorbell wiring, while the Elite uses Ethernet. If you are updating wifi on a Pro model, you will still use the setup button and the Ring app. For the Elite, wifi updates are less common because it primarily uses a wired connection, but you can still adjust wireless settings through Device Health if applicable.

Troubleshooting: Ring Won’t Connect to New Wifi

Even when you follow the steps correctly, a Ring device may fail to connect to a new network. This is one of the most common frustrations when learning how to update wifi in Ring. Try these troubleshooting tips in order before contacting support.

  • Restart your router. Unplug it for 30 seconds, then plug it back in. Wait for the lights to stabilize before trying again.
  • Restart your Ring device. Remove and reinsert the battery, or turn off power at the breaker for hardwired models, then restore power.
  • Move closer to the router. Weak signal is a frequent cause of setup failure. Bring the phone and Ring device into the same room as the router.
  • Double-check the password. Wifi passwords are case-sensitive. Make sure caps lock is off and you are not copying extra spaces.
  • Disable VPN on your phone. A virtual private network can interfere with the Ring app’s ability to communicate with the device during setup.
  • Turn off mobile data temporarily. Some phones switch between wifi and cellular automatically, which can interrupt the setup process.
  • Check for router MAC filtering. If your router has a list of allowed devices, you may need to add the Ring device’s MAC address manually.

If none of these steps work, your router may be broadcasting only a 5 GHz signal, or it may have security settings that block IoT devices. The next section covers common issues in more detail.

Common Wifi Issues and Quick Fixes

Below are some of the most frequent problems users encounter when trying to update wifi in Ring, along with practical solutions.

Issue Possible Cause Quick Fix
Device not found during setup Device not in setup mode Press and release the setup button again. Wait for the light to flash.
Wrong password error Typo or case sensitivity Re-enter the password slowly. Check for capital letters and symbols.
Connection times out Weak wifi signal Move the router closer or use a Ring Chime Pro as an extender.
Device goes offline after update Router reboot or interference Power cycle the router and the Ring device. Check Device Health.
App cannot connect to device Phone on 5 GHz while device is on 2.4 GHz Ensure your phone is connected to the same 2.4 GHz network during setup.

If your issue is not listed here, the problem may be related to your router’s security protocol. Ring devices typically work best with WPA2 encryption. WPA3-only networks may cause compatibility issues with older Ring hardware.

Comparison Table: 2.4 GHz vs 5 GHz for Ring Devices

Understanding the difference between wifi bands can help you decide which network to use when updating your Ring device. The table below compares the two most common bands.

Feature 2.4 GHz 5 GHz
Range Longer range, better through walls Shorter range, weaker through obstacles
Speed Slower data rates Faster data rates
Interference More prone to interference from microwaves and baby monitors Less interference, more channels available
Device Compatibility Supported by nearly all Ring devices Supported only by select newer Ring models
Best for Ring Devices Doorbells and cameras far from the router Cameras close to the router needing high bandwidth

Most Ring doorbells and cameras are designed for 2.4 GHz networks because that band penetrates walls and doors more effectively. If your router combines both bands under one name, your Ring device should connect automatically, but you may get better results by temporarily naming the 2.4 GHz network something unique during setup.

Tips and Best Practices for Ring Wifi Stability

Once you have successfully updated your Ring wifi, follow these best practices to prevent future connectivity problems.

  • Keep your Ring app updated. App updates often include fixes for device setup and connectivity bugs.
  • Place your router in a central location. Avoid putting it inside a cabinet or behind large furniture.
  • Use a wifi extender if needed. A Ring Chime Pro or mesh node can strengthen the signal for outdoor cameras and doorbells.
  • Avoid changing your wifi password frequently. Every time you change it, every Ring device in your home will need a wifi update.
  • Check Device Health monthly. The app shows signal strength and battery status. A weak signal early can warn you of future offline events.
  • Keep firmware current. Ring devices update automatically, but you can check for updates in the Device Health section.
  • Label your networks clearly. If you have a guest network and a main network, make sure your Ring devices are on the main network for reliable performance.

Outdoor Ring devices face additional challenges, such as weather and distance from the router. If your doorbell is far from the house, consider a dedicated outdoor access point or a wired solution like the Ring Doorbell Elite.

When to Reset Your Ring Device

Sometimes a simple wifi update is not enough. If your Ring device continues to drop offline or behaves erratically after a network change, a factory reset may be necessary. A reset erases all saved settings, including wifi credentials, and returns the device to its original state.

To reset a Ring device, press and hold the setup button for 15 to 20 seconds, depending on the model. The light will flash to indicate the reset is in progress. After the reset, you will need to set up the device from scratch in the Ring app, including selecting your wifi network and entering the password.

Only use a factory reset as a last resort. If you have multiple Ring devices, resetting one does not affect the others, but you will have to reinstall each device individually.

Contacting Ring Support

If you have tried every step in this guide and your Ring device still will not connect to the new wifi network, it may be time to contact Ring Support. Before you reach out, gather the following information to speed up the process:

  • The model name of your Ring device
  • The version of the Ring app you are using
  • Your router model and internet service provider
  • Any error messages you saw in the app
  • Steps you have already tried

Ring Support can run remote diagnostics and may identify a hardware issue or a router setting that is blocking the connection. In some cases, they can push a firmware update or guide you through advanced network configuration.

Frequently Asked Questions

How do I know if my Ring device needs a wifi update?

If your Ring device shows as offline in the app, stops sending motion alerts, or fails to stream live video, it may have lost its wifi connection. A flashing light on the device or a message in Device Health indicating a network error are also signs that you need to update wifi in Ring.

Can I update Ring wifi without removing the device?

In most cases, yes. You can initiate the wifi change from the Ring app while the device remains installed. However, you may still need to press the physical setup button on the device, which could require removing a faceplate or accessing the back of the unit.

Does updating wifi delete my Ring videos?

No. Updating your wifi network does not delete recorded videos stored in the cloud with a Ring Protect plan. Your motion zones, device names, and other settings will also remain intact.

Why won’t my Ring doorbell connect to my new router?

Common causes include entering the wrong password, being too far from the router, using a 5 GHz-only network, or having router security settings that block smart devices. Try moving closer to the router, verifying the password, and ensuring your router broadcasts a 2.4 GHz network.

How often should I check my Ring wifi connection?

It is a good idea to check Device Health once a month or whenever you notice a delay in notifications. Regular checks help you catch signal strength issues before they cause your device to go offline.

Conclusion

Learning how to update wifi in Ring is a straightforward process when you have the right steps and a little patience. By using the Ring app, accessing the setup button on your device, and entering your new network credentials correctly, you can restore connectivity to your doorbell, camera, or chime in just a few minutes.

If you run into trouble, remember the troubleshooting tips covered here: restart your router, double-check your password, move closer to the signal source, and confirm that your network is compatible with your Ring device. The comparison table and best practices section should also help you maintain a strong, stable connection going forward.

Keeping your Ring devices online is essential for home security. With this guide, you now have the knowledge to handle wifi changes confidently and keep your smart home protected.