Windows PC or laptopConnected but no internetHuawei
How to fix “Connected but no internet” on your Windows PC or laptop
Your device joins the Wi-Fi fine, but pages won’t load. Here’s how to get the internet back. Written for your Windows PC or laptop, with your Huawei router in mind.
These steps are written for a Windows 10 or 11 PC or laptop. The router-side fixes apply to every device on your network.
If your device says it’s connected to Wi-Fi but nothing loads, the problem is almost never your device — it’s the link between your router and the internet.
Work through these steps in order. Most people are back online after step two.
On a Huawei router
Many Huawei units are combined modems supplied by your ISP, so some settings live on the provider’s side. The admin page is often at 192.168.100.1 or 192.168.1.1.
Your step-by-step fix
1On your Windows PC, open Settings → Network & internet → Wi-Fi and check the connection status for your network.
2Check whether other devices can reach the internet. If none can, the issue is your router or provider — skip ahead to step 3.
3On the affected device, turn Wi-Fi off, wait 10 seconds, then turn it back on and try again.
4Restart your router: unplug it for 30 seconds, plug it back in, and wait 2–3 minutes for it to fully reconnect.
5Check your router’s internet (WAN) light. If it’s off or red, the problem is upstream — your provider may have an outage.
6Contact your internet provider to confirm there’s no outage in your area.
Loading a page on a second device is the fastest way to tell whether it’s just this one device.
If every device in your home is offline, it’s almost always the router or ISP — not worth debugging on the device.
Write down your provider’s support number before you start, so you’re ready if it comes to that.
A laptop’s Wi-Fi can be disabled by a physical switch or a function key (often F2/F12) — look for an airplane or Wi-Fi icon on the keys.
The Windows network troubleshooter (Settings → Network & internet → Advanced network settings) fixes adapter glitches automatically.
This wasn't quite it?Build a different fix for another device or issue, or read the general fix wi-fi connected but no internet guide.