iPhone or iPadCan’t find Wi-FiISP-provided router
How to fix “Can’t find Wi-Fi” on your iPhone or iPad
Your network isn’t showing in the Wi-Fi list? Work through these checks. Written for your iPhone or iPad, with your ISP-provided router in mind.
These steps are written for an iPhone or iPad running a recent iOS or iPadOS. The router-side fixes apply to any device on your network.
If your network has vanished from the Wi-Fi list, the cause is usually simple: the router is off, you’re too far away, or the network name is hidden.
Work through these checks in order.
On an ISP-provided router
Settings are often partially locked to your provider, and they can sometimes restart or re-provision your line remotely — a quick call may be the fastest fix. Support details are usually on the router’s sticker.
Your step-by-step fix
1On your iPhone or iPad, open Settings → Wi-Fi, tap the ⓘ next to your network, and check what it says about the connection.
2Check that your router is powered on and its Wi-Fi light is lit. If the Wi-Fi light is off, press the router’s Wi-Fi/WPS button if it has one.
3Move closer to the router and refresh your device’s Wi-Fi list.
4Restart your router, wait for it to fully power up, then scan again — it can take 2–3 minutes to reappear.
5On a phone, try turning the device’s Wi-Fi off and on, or restarting the device, to force a fresh scan.
6If the network is still missing but works on other devices, the network name (SSID) may be hidden — add it manually using the name and password from your router’s sticker or settings.
Neighbour networks showing up but not yours is a strong sign your router is off or restarting.
A quick 30-second power cycle of the router fixes a surprisingly large share of “missing network” cases.
If the network never comes back, the router may need a reset — see our router-reset guide.
iOS quietly joins known networks again after a forget — tap “Join This Network” manually and re-enter the password when prompted.
Low Data Mode (the toggle in the network’s settings) can make things feel broken — turn it off while troubleshooting.
This wasn't quite it?Build a different fix for another device or issue, or read the general find a missing wi-fi network guide.